TERMS & CONDITIONS
TERMS & CONDITIONS
Upon paying your deposit to Marky Mark Entertainment your booking will be subject to the following terms and conditions
Marky Mark is covered with public liability insurance. All of our entertainers are freelancers and have public liability insurance and an up to date DBS check. Every member of our team undergoes a rigorous recruitment and training process before becoming a member of Marky Mark Entertainment. All electrical equipment used is either brand new or PAT tested for safety.
Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens.
Deposits are only transferable and not refundable. We will gladly try and help you find another date for your party should you need to change (within 14 days of the original booking) but unfortunately if you cancel your booking you will lose your deposit.
In addition to this, if, after paying your deposit, you wish to cancel the booking, we need to be informed, in writing/email.
Please observe our cancellation policy for ALL bookings, as below:
1) Cancellations made more than 6 months in advance will lose holding deposit.
2) Cancellations made less than 6 months in advance lose 25% of the total booking fee
3) Cancellations made less than 6 weeks in advance lose 50% of the total booking fee
4) Cancellations made less than 21 days in advance lose 100% of the total booking fee
Should your booking be cancelled due to illness or for any other reason that would need you to delay your booking, the cancellation fees above will still apply, however, you will be able to reschedule your booking to an available date and time within two weeks of the original booking if on the weekend; or at any point within 2 months of the original booking if midweek (Mon-Thurs).
Booking our Services
Please note that a party is not booked and confirmed until either a deposit has been paid by card to Marky Mark Entertainment Ltd and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking.
Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking.
Please note we do not accept cheques.
Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked.
Our team of children’s entertainers
Please note that we cannot offer to guarantee to provide any one specific entertainer. This includes but is not limited to being unable to provide an entertainer/s based on their gender, age, ethnicity, or religion.
If in the unlikely event and through no fault of our own, the entertainer or services you have booked are unable to attend your event, a suitable replacement will be provided. If a replacement cannot be provided you will receive your deposit back in full. This does not apply if you are unable to go ahead with your booking, or if measures beyond our control are in effect, including but not limited to, government advice, pandemics, public protests or acts of god. In these circumstances, we will do our best to accommodate the transfer of your deposit to any other date available and for any service we provide. But, should you decide not to continue with your booking your deposit will remain non-refundable.
We reserve the right to refuse a booking or to cancel an existing booking for any reason. This includes but is not limited to, if a customer is abusive or threatening in some way, or we feel a booking might put an entertainer or staff member in a dangerous, inappropriate or uncomfortable position.
Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainer(s)/staff.
The remaining balance for a booking is payable to the entertainer(s) on the day in cash immediately after the party entertainment is completed. Please note staff cannot accept discount vouchers, cheques, card payments or any other form of payment.
Payment is requested straight after the entertainment is completed. We regret that the entertainer cannot be asked to wait for payment as they may have to leave straight away to get to another booking. If the entertainer is made to wait for payment longer than 10 minutes after they were booked to finish the entertainment, an additional fee of £15 is applicable and must be paid to the entertainer on the day of the party. Additional fees of £15 will be applied, for every 10 minutes extra the entertainer has to wait for payment. The entertainer cannot wait longer than 30 minutes for payment.
If the entertainer/staff is unable to wait for payment due to other commitments, or you do not have the means to pay the entertainer/staff then the payment will be processed using your deposit card plus an additional fee of £30.
Please note Marky Mark Entertainment does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.
Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the show.
By booking a party with Marky Mark Entertainment Ltd you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Marky Mark Entertainment Ltd from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Marky Mark Entertainment Ltd.
In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Marky Mark Entertainment.
Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party. This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.
Please note that although it is very unlikely to happen, your entertainer can change at the last minute. Party bookings are not made on the basis of specific entertainers, or specific gender.
All parties are exclusive to Marky Mark Entertainment Ltd and all material is copyrighted and the property of Marky Mark Entertainment Ltd.
Every effort is made to ensure that your entertainer arrives at the given time. Unfortunately, we cannot accept responsibility for circumstances beyond our control.
What we need to conduct the entertainment:
Please note that with all our parties we will require a table. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party.
We will need access to electricity. Usually, if the party is indoors this will be no problem. If your party is outside we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside then please ensure the cables are running along completely dry ground and they are not in contact with any wet or damp surfaces.
We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.
During the party, the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time.
During our parties, we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access.
It is the responsibility of the client to inform us of any changes of venue as soon as possible in writing/email
It is imperative, for the smooth running of your party, that the following rules are observed:
A parking space is available at your chosen venue.for the entertainer/DJ
The entertainer is supplied with a table and power supply for his/her equipment.
If the venue is not on ground level, or is not easily accessible, please inform the office as soon as your venue is confirmed, failure to do so, may result in your party start time being delayed, or cut short.